Terms & Conditions

3. Fees and Payment

All fees are payable according to the payment terms agreed upon in the project proposal or service agreement. Where additional services are requested, we will provide a separate proposal or agreement before commencing such work.

• Payment terms are typically net 30 days unless otherwise agreed
• Late payments may incur interest charges at the rate of 1.5% per month
• If payment is not received when due, we may suspend or cancel the services
• All fees are exclusive of GST unless otherwise stated

4. Client Responsibilities

You are responsible for:

• Providing complete, accurate and timely information necessary for service delivery
• Granting appropriate access to systems, platforms, and personnel as required
• Providing timely feedback and approvals during the project lifecycle
• Ensuring you have the necessary rights to any materials or data provided to us
• Maintaining confidentiality of any proprietary methodologies or tools we may share

We are entitled to rely on the information provided by you and are not liable for loss or delay caused by information that is inaccurate, incomplete or not provided in a timely manner.

5. Intellectual Property and Ownership

Unless otherwise agreed in writing:

• All original documents, data and materials provided by you remain your property
• Custom software, applications, and deliverables developed specifically for you become your property upon full payment
• Our pre-existing intellectual property, methodologies, and tools remain our property
• We may retain copies of deliverables for compliance and record-keeping purposes

Advice, reports or deliverables prepared by us are for your sole use and must not be provided to any third party without our prior written consent.

7. Privacy and Data Protection

RSAAdigital may collect and use personal information in the course of providing services. You confirm that any personal information you provide has been collected in compliance with the Privacy Act 1988 (Cth) and that you are entitled to disclose it to us.

We will handle personal information in accordance with our Privacy Policy and applicable privacy laws.

8. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability for any claim is limited to the amount paid by you for the specific services giving rise to the claim
• We are not liable for any indirect, consequential, special, or punitive damages
• We are not liable for loss of profits, data, or business opportunities
• Our liability is subject to any applicable professional indemnity insurance coverage

Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law.

9. Force Majeure

Neither party will be liable for any delay or failure to perform obligations under this agreement where the delay or failure arises from circumstances beyond reasonable control, including natural disasters, acts of government, war, terrorism, industrial disputes, or failures of communication or internet systems.

10. Governing Law

These Terms and Conditions are governed by the laws of Australia. Each party submits to the exclusive jurisdiction of the Australian courts in relation to any dispute arising under them.